Utility board rep spreading the word
OTTUMWA - If you have problems with your utility company, they make a call. But if you have, wrongly, of the Iowa Utilities Board may be able to help them.
“Certain sectors of our board can help,” said Rob Hille country a spokesman Board travel across the country Friday.
Sometimes, for example, the employee can phone it is taken to a consumer services remotely without permission
“We advise clients to try to control and [its] value of the business,” said Hille country of origin. “So when [needed] a Council of Representatives and as a possibility to call lawyers.”
It can be even more serious, too. This is when it in the invitation Iowa Consumer Advocate, a subsidiary of the Iowa Attorney General’s office.
Companies boarding, there are so many consumer protection, and thus a big company - what can be a monopoly situation in the region - to make a profit.
“The IUB Walking is a rope,” he said. “You see, what are the effects on customers, and they therefore have a chance of the company, an adequate return on their investments, the company can continue to [viable]. The Committee also to the letter of the law. ”
Contrary to the belief of some Iowans the IUB is not a store.
“There are people [who] think we are in agreement with this program, related companies. We do not know. We are an independent agency of the State, “said Hille country of origin.
If a company asks the utility to raise their prices, the board of the request for comments.
“There are rules and regulations in Iowa [law], the Governing Council to follow,” he said.
The utility has a good reason for the price increase.
An example?
Hille countries in recent forecasts of ice storms cost $ 1.7 million to clean after a good reason may be enough to cover the costs on to consumers.
Since, for customers who want to take control of costs by Banding come together and form a municipal supply, “said Hille course of the country to move in the effort, with its eyes wide open
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